[rt-users] Double emails

[Ruslan Zakirov]

http://wiki.bestpractical.com/index.cgi?AddNewNotifyActions

On 12/30/05, Paul O'Rorke <paul at paulororke.net> wrote:
> The current (default) scrip is notifying both.  I was hoping to find a
> solution without modding or writing scrips....
>
> Ruslan Zakirov wrote:
>
> >Search in archives. You need scrip that notifies requestors and aminccs at once.
> >
> >On 12/29/05, Paul O'Rorke <paul at paulororke.net> wrote:
> >
> >
> >>Hi All,
> >>
> >>I've looked around this list but don't seem to have found a solution to
> >>my problem so I wonder if anyone can help.
> >>
> >>I'm running RT 3.4.2 on FC3.  The IT department consists of only my
> >>supervisor and myself who are both on the admincc list.   When either of
> >>us create a ticket we get 2 copies mailed of each transaction since we
> >>are then both requestors and admincc.  Would I need to mod the
> >>oncorrespond scrip with a conditional to send only one mail in the event
> >>that an email address is repeated or is there a better/simpler way?
> >>I've never written a line of perl...
> >>
> >>I can change the list of recipients when corresponding via the RT web
> >>interface but would like to stop this behaviour from the outset so email
> >>alone can be used.
> >>
> >>Thanks
> >>_______________________________________________
> >>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >>
> >>Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
> >>
> >>WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> >>San Francisco - Find out more at http://bestpractical.com/services/training.html
> >>
> >>
> >>
> >
> >
> >--
> >Best regards, Ruslan.
> >
> >
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
>
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at http://bestpractical.com/services/training.html
>


--
Best regards, Ruslan.