[rt-users] Double emails

[Paul O'Rorke]

The current (default) scrip is notifying both.  I was hoping to find a 
solution without modding or writing scrips....

Ruslan Zakirov wrote:

>Search in archives. You need scrip that notifies requestors and aminccs at once.
>
>On 12/29/05, Paul O'Rorke <paul at paulororke.net> wrote:
>  
>
>>Hi All,
>>
>>I've looked around this list but don't seem to have found a solution to
>>my problem so I wonder if anyone can help.
>>
>>I'm running RT 3.4.2 on FC3.  The IT department consists of only my
>>supervisor and myself who are both on the admincc list.   When either of
>>us create a ticket we get 2 copies mailed of each transaction since we
>>are then both requestors and admincc.  Would I need to mod the
>>oncorrespond scrip with a conditional to send only one mail in the event
>>that an email address is repeated or is there a better/simpler way?
>>I've never written a line of perl...
>>
>>I can change the list of recipients when corresponding via the RT web
>>interface but would like to stop this behaviour from the outset so email
>>alone can be used.
>>
>>Thanks
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>>    
>>
>
>
>--
>Best regards, Ruslan.
>  
>