[rt-users] Re: Where did my nice feature go?

Jesse Vincent jesse at bestpractical.com
Thu Dec 29 22:15:29 EST 2005

On Thu, Dec 29, 2005 at 07:20:13PM +0000, sklutch wrote:
> Lee Roth <bwc_lr1 <at> easy48.com> writes:
> > At one point I swear I had a feature/function that provided, in the body of 
> > a ticket, a link that I could click to reveal the outbound correspondence 
> > that had occurred at that particular point in the chronology of the ticket.
> I can only find that outgoing email link when I'm logged into RT as root. Don't
> know if that's intentional or not, but I keep having to log in and clean up
> mistaken tickets while my users learn the queues. <grin>

You need to grant your users the right to ShowOutgoingEmail...
> sklutch
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