[rt-users] Re: Where did my nice feature go?

[sklutch]

Lee Roth <bwc_lr1 <at> easy48.com> writes:

> At one point I swear I had a feature/function that provided, in the body of 
> a ticket, a link that I could click to reveal the outbound correspondence 
> that had occurred at that particular point in the chronology of the ticket.


I can only find that outgoing email link when I'm logged into RT as root. Don't
know if that's intentional or not, but I keep having to log in and clean up
mistaken tickets while my users learn the queues. <grin>


sklutch