[rt-users] Email.pm permissions problem *SOLVED*

Dan O'Neill rt at northpb.com
Fri Dec 30 16:45:48 EST 2005

This one was a bugger.

The problem was with one single ticket on which the external party was
the requestor.

The ticket was opened in our Dealer support queue. At some point in time
the ticket was transferred to the Finance queue. The requestor tried to
reply to the ticket while it was in the Finance queue - the requestor
does not have permissions on the Finance queue to reply to tickets.

Jesse, Ruslan, others, great software, sorry I bungled the configuration.


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