[rt-users] [Fwd: RTx::Shredder issue thats just developed]

[Ruslan Zakirov]

On 12/31/05, Adrian Carter <cartera at lei.net.au> wrote:
>
> Hey all,
>
>    Been happily using RTx::Shredder with the 3.5.5 stuff no problems,
> slowly crunching through old tickets I need to purge (my attachments DB
> is 3.1G and growing!!!).
>
>    I've gotten through about 2000 of the 100,000 odd tickets in the
> system, and well, its just broken. The DB seems ok, as I can browse
> tickets ok, but now whenever I run shredder from the commandline, I get
> the errors below. As I said, its just started occuring after a previous
> shredder instance died with error stat 255.
>
>    What can I do to A: give you some more info (im happy for you to
> even jump onto the machine) or B: fix the problem :)
>
>    Thanks for any assitance Ruslan!
>
>        RT::Ticket-102905 object
>        RT::Ticket-102911 object
>        RT::Ticket-102915 object
> Do you want to proceed? [y/N] y
> [Wed Dec 28 12:42:50 2005] [crit]: Message: 'Dependecies list have reach
> its limit.
> See $RT::DependenciesLimit in RTx::Shredder docs.
> '
Didn't you understand what's writen in documentation? Shredder before
deleting objects find all dependencies which also must be deleted with
objects, I've limited list of dependencies by 1000. For example you
can have ticket with more than 1000 transactions (email loop). If you
see such error you need to check that ticket really has many
transactions, attachments.... if it's true then you reconfigure limit
in RT_SiteConfig and delete object, but if ticket has not so many
dependencies then you file bugreport and we cooperate to debug
problem.

>
>
> Trace begun at /opt/rt3/local/lib/RTx/Shredder/Dependencies.pm line 87
> RTx::Shredder::Dependencies::_PushDependency('RTx::Shredder::Dependencies=HASH(0x9770b9c)',
> 'Shredder', 'RTx::Shredder=HASH(0x8f5122c)', 'Flags', 1, 'BaseObj',
> 'RT::Group=HASH(0x9922d4c)', 'TargetObj',
> 'RT::CachedGroupMember=HASH(0x9b058dc)') called at
> /opt/rt3/local/lib/RTx/Shredder/Dependencies.pm line 53
> RTx::Shredder::Dependencies::_PushDependencies('RTx::Shredder::Dependencies=HASH(0x9770b9c)',
> 'Shredder', 'RTx::Shredder=HASH(0x8f5122c)', 'Flags', 1, 'BaseObj',
> 'RT::Group=HASH(0x9922d4c)', 'TargetObjs',
> 'RT::CachedGroupMembers=HASH(0x9958888)') called at
> /opt/rt3/local/lib/RTx/Shredder/Dependencies.pm line 59
> RTx::Shredder::Dependencies::_PushDependencies('RTx::Shredder::Dependencies=HASH(0x9770b9c)',
> 'BaseObj', 'RT::Group=HASH(0x9922d4c)', 'Flags', 1, 'TargetObjs',
> 'ARRAY(0x924af24)', 'Shredder', 'RTx::Shredder=HASH(0x8f5122c)') called
> at /opt/rt3/local/lib/RTx/Shredder/Group.pm line 86
> RT::Group::__DependsOn('RT::Group=HASH(0x9922d4c)', 'Shredder',
> 'RTx::Shredder=HASH(0x8f5122c)', 'Flags', 1, 'Dependencies',
> 'RTx::Shredder::Dependencies=HASH(0x9770b9c)') called at
> /opt/rt3/local/lib/RTx/Shredder/Record.pm line 66
> RT::Record::Dependencies('RT::Group=HASH(0x9922d4c)', 'Shredder',
> 'RTx::Shredder=HASH(0x8f5122c)') called at
> /opt/rt3/local/lib/RTx/Shredder/Record.pm line 207
> RT::Record::_Wipeout('RT::Group=HASH(0x9922d4c)', 'Shredder',
> 'RTx::Shredder=HASH(0x8f5122c)') called at
> /opt/rt3/local/lib/RTx/Shredder/Group.pm line 20
> RT::Group::_Wipeout('RT::Group=HASH(0x9922d4c)', 'Shredder',
> 'RTx::Shredder=HASH(0x8f5122c)') called at
> /opt/rt3/local/lib/RTx/Shredder/Record.pm line 197
> RT::Record::Wipeout('RT::Group=HASH(0x9922d4c)', 'Shredder',
> 'RTx::Shredder=HASH(0x8f5122c)') called at
> /opt/rt3/local/lib/RTx/Shredder/Dependencies.pm line 144
> RTx::Shredder::Dependencies::Wipeout('RTx::Shredder::Dependencies=HASH(0x97709b0)',
> 'WithoutFlags', 4112, 'Shredder', 'RTx::Shredder=HASH(0x8f5122c)')
> called at /opt/rt3/local/lib/RTx/Shredder/Record.pm line 214
> RT::Record::_Wipeout('RT::Ticket=HASH(0x980d0e0)', 'Shredder',
> 'RTx::Shredder=HASH(0x8f5122c)') called at
> /opt/rt3/local/lib/RTx/Shredder/Record.pm line 197
> RT::Record::Wipeout('RT::Ticket=HASH(0x980d0e0)', 'Shredder',
> 'RTx::Shredder=HASH(0x8f5122c)') called at
> /opt/rt3/local/lib/RTx/Shredder.pm line 348
> RTx::Shredder::Wipeout('RTx::Shredder=HASH(0x8f5122c)') called at
> ./rtx-shredder line 100
> (/opt/rt3/lib/RT.pm:295)
> \
>
> --
> Adrian Carter
> Technical Manager
> Leading Edge Internet
>
> Web       http://www.lei.net.au http://support.lei.net.au
> Direct    +61 2 6163 6162  Support 1 300 662 415
> E-mail    cartera at lei.net.au
>
>
>
>
> --
> Adrian Carter
> Technical Manager
> Leading Edge Internet
>
> Web       http://www.lei.net.au http://support.lei.net.au
> Direct    +61 2 6163 6162  Support 1 300 662 415
> E-mail    cartera at lei.net.au
>
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--
Best regards, Ruslan.