[rt-users] rt-mailgate: Only root can create Ticket

[Markus.Scheffknecht at t-systems.com]

Hi everyone,

 

I install RT 3.2.2 on Solaris 9 on x86 with qmail as a SMTP server. The request tracker systems works pretty fine, but I got some problems with the creation of tickets by email. Whenever I send a ticket to the email adresse I get the following error message:

 

An Error Occurred
=================
/501 Protocol scheme 'https' is not supported
(Crypt::SSLeay not installed)

 

This package is installed and I also installed Net::SSLeay, because I read about this package in the mailinglist. Still the same problem.

 

When I try (as root):

 

cat mail.txt | /usr/local/rt3/bin/rt-mailgate -action correspond -queue help -https://rt.domain.com

 

It works fine, the ticket is created, .....

 

Trying the same command as an different user => same problem as before

 

My idea is that there is a problem with the permissions so I set the rights for perl to 0777. I did the same for the SSL directory.

 

I hope anyone has an idea to solve my problem

 

Markus Scheffknecht

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