[rt-users] rt-mailgate: Only root can create Ticket

[Ruslan U. Zakirov]

Markus.Scheffknecht at t-systems.com wrote:
> Hi everyone,
> 
>  
> 
> I install RT 3.2.2 on Solaris 9 on x86 with qmail as a SMTP server. The 
> request tracker systems works pretty fine, but I got some problems with 
> the creation of tickets by email. Whenever I send a ticket to the email 
> adresse I get the following error message:
> 
>  
> 
> An Error Occurred
> 
> =================
> 
> /501 Protocol scheme 'https' is not supported
> 
> (Crypt::SSLeay not installed)
> 
>  
> 
> This package is installed and I also installed Net::SSLeay, because I 
> read about this package in the mailinglist. Still the same problem.
> 
>  
> 
> When I try (as root):
run as root
 > perldoc -l Crypt::SSLeay
this will show path to .pm file

then run as different user
 > ls -l path_to_pm_file

I think other users can't read that .pm file(s).

> 
>  
> 
> cat mail.txt | /usr/local/rt3/bin/rt-mailgate –action correspond –queue 
> help –https://rt.domain.com
> 
>  
> 
> It works fine, the ticket is created, …..
> 
>  
> 
> Trying the same command as an different user => same problem as before
> 
>  
> 
> My idea is that there is a problem with the permissions so I set the 
> rights for perl to 0777. I did the same for the SSL directory.
> 
>  
> 
> I hope anyone has an idea to solve my problem
> 
>  
> 
> Markus Scheffknecht
> 
> 
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