[rt-users] rt2_to_rt3 only exports userid numbers no user details?

[Drew Barnes]

If you have 3.x installed on the same machine as 2.x, it will parts of 
the 3.x install and dump bad data.  Hence the instruction to dump from 
2.x BEFORE installing 3.x

Telling them to use different libs does not matter, speaking from 
experience.

Rick Mitchell wrote:

>The two installations are completely separate. The lib and etc lines (as
>applicable) point the appropriate places.
>
>Rick
>
>-----Original Message-----
>From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
>Sent: Friday, February 04, 2005 2:00 PM
>To: Rick Mitchell
>Cc: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] rt2_to_rt3 only exports userid numbers no user
>details?
>
>You need to dump the data before you install anything from the 3.x tree.
> From the README:
>
>    Tell rt-2.0-to-dumpfile where your RT libraries live. (Edit the 'use
>    lib' lines)
>
>    Execute:
>    rt-2.0-to-dumpfile  DIRNAME
>
>    DIRNAME will now contain one file called "metadata" and one
>    subdirectories
>    which contain about 1000 files, 1 file per ticket.
>
>
>    Install rt3. Let it set up your rt3 database.
>
>    Tell dumpfile-to-rt-3.0 where your RT libraries live. (Edit the 'use
>    lib' lines)
>
>
>
>Rick Mitchell wrote:
>
>  
>
>>Hey Everyone,
>>    I'm keeping my fingers crossed that someone out there can help me. 
>>I've been through the Jan05/Feb05 archives and can't find anything on this
>>    
>>
>issue.
>  
>
>>The closest threads are:
>>Dumpfile-to-rt3  > My problem isn't ticket text going to rt3 it's 
>>dumping users from rt2 (or more specifically my problem with anything 
>>going to RT3 is because of the problems dumping users from rt2)
>>RT2 to RT3 user import problems > Someone doing their own hackery to 
>>import and got no replies (not in Jan when he posted anyway)
>>
>>Maybe I just didn't find the right thread, so if my answer is already 
>>out there please just point me in the right direction.
>>
>>We have a 2.0.15 instance running, and a 3.4.0 installed. The dump 
>>script from 2.0.15 does run and complete without errors however the 
>>import script fails. Upon check the metadata file from the dump I see 
>>that the only user information that was actually dumped was the numeric 
>>userids (see example below). I think I'm using version 1.23 of the tool 
>>(the readme has the following date at the bottom with your contact 
>>info: 24 Jan 2003). The versions of the tool seem a little 
>>misleading/confusing based on copyright dates etc there is a version 
>>1.8 (or 1.9) in the devel downloads area but it's dated older (2003) 
>>then 1.23 (2004). Am I just using the wrong version of the tool?
>>
>>This is what the user section of metadata looks like (only with a lot more
>>entries ;)   ) :
>>
>>'User' => [
>>                     {
>>                       'id' => '1112'
>>                     },
>>                     {
>>                       'id' => '819'
>>                     },
>>                     {
>>                       'id' => '301'
>>                     }
>>                   ],
>>
>>Any assistance would be greatly appreciated.
>>
>>Thanks,
>>Rick
>>
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>>
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>>    
>>
>(Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com
>for details.
>  
>
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>> 
>>
>>    
>>
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>  
>