[rt-users] rt2_to_rt3 only exports userid numbers no user details?

[Rick Mitchell]

The two installations are completely separate. The lib and etc lines (as
applicable) point the appropriate places.

Rick

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Friday, February 04, 2005 2:00 PM
To: Rick Mitchell
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] rt2_to_rt3 only exports userid numbers no user
details?

You need to dump the data before you install anything from the 3.x tree.
 From the README:

    Tell rt-2.0-to-dumpfile where your RT libraries live. (Edit the 'use
    lib' lines)

    Execute:
    rt-2.0-to-dumpfile  DIRNAME

    DIRNAME will now contain one file called "metadata" and one
    subdirectories
    which contain about 1000 files, 1 file per ticket.


    Install rt3. Let it set up your rt3 database.

    Tell dumpfile-to-rt-3.0 where your RT libraries live. (Edit the 'use
    lib' lines)



Rick Mitchell wrote:

>Hey Everyone,
>     I'm keeping my fingers crossed that someone out there can help me. 
>I've been through the Jan05/Feb05 archives and can't find anything on this
issue.
>
>
>The closest threads are:
>Dumpfile-to-rt3  > My problem isn't ticket text going to rt3 it's 
>dumping users from rt2 (or more specifically my problem with anything 
>going to RT3 is because of the problems dumping users from rt2)
>RT2 to RT3 user import problems > Someone doing their own hackery to 
>import and got no replies (not in Jan when he posted anyway)
>
>Maybe I just didn't find the right thread, so if my answer is already 
>out there please just point me in the right direction.
>
>We have a 2.0.15 instance running, and a 3.4.0 installed. The dump 
>script from 2.0.15 does run and complete without errors however the 
>import script fails. Upon check the metadata file from the dump I see 
>that the only user information that was actually dumped was the numeric 
>userids (see example below). I think I'm using version 1.23 of the tool 
>(the readme has the following date at the bottom with your contact 
>info: 24 Jan 2003). The versions of the tool seem a little 
>misleading/confusing based on copyright dates etc there is a version 
>1.8 (or 1.9) in the devel downloads area but it's dated older (2003) 
>then 1.23 (2004). Am I just using the wrong version of the tool?
>
>This is what the user section of metadata looks like (only with a lot more
>entries ;)   ) :
>
>'User' => [
>                      {
>                        'id' => '1112'
>                      },
>                      {
>                        'id' => '819'
>                      },
>                      {
>                        'id' => '301'
>                      }
>                    ],
>
>Any assistance would be greatly appreciated.
>
>Thanks,
>Rick
>
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