[rt-users] Reporting and stats

[Ravin Mathoora]

Hi, I have just implemented the RT helpdesk and we are putting it through a
testing phase.

 

Does anyone know if RT generates reports/statistics..if not, is anyone doing
this via another tool/concept?

 

Any ideas would be great.

 

Thanks in advance

 

Best Regards,

Ravin

_________________________________

 



Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2, Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380

 

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