[rt-users] Todo list / custom checkboxes in tickets

[Stephen Turner]

At Tuesday 2/8/2005 08:00 AM, Sam Stickland wrote:
>Hi,
>
>We're looking to use RT more extensively inside of our company, largely 
>for the tracking of new installs and the like. We'd like to be able to 
>create a custom todo list on the creation of a ticket; effectively a 
>selection of checkboxes with task items next to them.
>
>It would be nice if tickets could have variable number of task items 
>depending on the nature of the ticket, but we'd settle for a hardcoded 
>number if there's a signifigantly large amount of work involved.
>
>The standard custom fields don't seem to able to handle this sort of 
>complexity, so I guess it's time to put my programmer hat on? Is this a 
>feasible additional to RT, or will it not sit will with it's design? Has 
>anyone got any pointers on where to start, or to similar projects?
>
>Thanks,
>
>Sam

Sounds like you're talking about checkbox custom fields? These aren't in RT 
right now, but you could get the same functionality by using 'select one 
value' CFs, each having "Yes/No" values. Granted, the interface wouldn't be 
quite as nice as having checkboxes, but you wouldn't have to do any 
programming.

I think if you want the ticket CFs to vary with the nature of the ticket, 
you're looking at different queues - ticket CFs are specified at the queue 
level.

Steve