[rt-users] Upgrade problems 2.0.15 -> 3.2.2

[Thomas Nail]

hello,

I'm having a problem upgrading databases from 2.0.15 to 3.2.2. I'm using
the scripts provided in
http://download.bestpractical.com/pub/rt/devel/rt2-to-rt3.tar.gz and the
~ export seems to go fine from 2.0.15. When I try to start the import,
though, the script just spews errors similar to the ones pasted below.
My hunch is that the export didn't go as well as I thought (although it
did not report any errors...) and I'm missing data somewhere. Can
someone give me a hint?

Thanks,

-=Tom Nail

Setups:

[OLD]
RHEL3 WS Update 4
MySQL 3.23.58
Perl 5.8.0
mod_perl 1.29
Apache 1.3.27
rt-2.0.15

[NEW]
RHEL3 WS Update 4
MySQL 4.1.9
Perl 5.8.6
mod_perl 1.29
Apache 1.3.33
rt-3.2.2

Errors:

<--snip-->
uCreating user Unnamed user 272
.[Wed Feb  9 18:17:27 2005] [error]: Could not create a new user -
(/opt/apps/rt3/lib/RT/User_Overlay.pm:260)
Failed to create user for$VAR1 = {
~          'CryptedPassword' => undef,
~          'Name' => 'Unnamed user 272'
~        };
uCreating user Unnamed user 4
.[Wed Feb  9 18:17:27 2005] [error]: Could not create a new user -
(/opt/apps/rt3/lib/RT/User_Overlay.pm:260)
Failed to create user for$VAR1 = {
~          'CryptedPassword' => undef,
~          'Name' => 'Unnamed user 4'
~        };

<--snip-->
Importing groups
rrCouldn't load principal  to grant them CommentOnTicket globally
$VAR1 = {
~          'PrincipalType' => 'User',
~          'PrincipalId' => '6',
~          'Name' => 'CommentOnTicket'
~        };
[Wed Feb  9 18:17:51 2005] [crit]: 1
(/opt/apps/rt3/lib/RT/ACE_Overlay.pm:906)
[Wed Feb  9 18:17:51 2005] [crit]: Can't load a principal for id
(/opt/apps/rt3/lib/RT/ACE_Overlay.pm:907)
rCouldn't load principal  to grant them CommentOnTicket globally
$VAR1 = {
~          'PrincipalType' => 'User',
~          'PrincipalId' => '7',
~          'Name' => 'CommentOnTicket'
~        };
[Wed Feb  9 18:17:51 2005] [crit]: 1
(/opt/apps/rt3/lib/RT/ACE_Overlay.pm:906)
[Wed Feb  9 18:17:51 2005] [crit]: Can't load a principal for id
(/opt/apps/rt3/lib/RT/ACE_Overlay.pm:907)
rCouldn't load principal  to grant them CommentOnTicket globally
$VAR1 = {
~          'PrincipalType' => 'User',
~          'PrincipalId' => '8',
~          'Name' => 'CommentOnTicket'
~        };

<--snip-->
Importing tickets...t-1
Couldn't create ticket HASH(0x92680e4) $VAR1 = {
~          'Requestor' => [
~                           'blah at blah.com'
~                         ],
~          'Owner' => undef,
~          'LastUpdatedBy' => undef,
~          '_RecordTransaction' => '0',
~          'id' => 1,
~          'Queue' => 'general',
~          'Creator' => undef
~        };
Couldn't create trans  1
$VAR1 = {
~          'id' => 1,
~          'Creator' => undef,
~          'ActivateScrips' => '0'
~        };