[rt-users] "Sanitized" Display.html

[Jason A. Diegmueller]

RT Users--

Any suggestions on best approach to achieve the following?

There are times when we need to send ticket information to someone outside of 
our company who was perhaps not originally a Ticket Watcher.  However, for me 
to copy/paste the Ticket info would include Comments; not something we want to 
do.

I attempted to hack up a DisplaySanitized.html this evening which would, 
regardless of ShowTicketComments right, withold displaying Comments.  It 
appeared I wanted to implement this functionality in LoadTextAttachments, 
as currently at lines 70-72 (RT 3.2.3rc2) I have:
     unless ( $Ticket->CurrentUserHasRight('ShowTicketComments') ) {
         $attachments->Limit( ALIAS    => $transactions, FIELD    => 'Type', OPERATOR => '!=', VALUE    => "Comment" );
     }

I tried a number of different approached, but even with the line above I still 
have comments returned if the user has the right to see them.

Has anyone done something like this or have any pointers?

-jd