[rt-users] New tickets thru email

[Franz Georg Köhler]

On Fr, Feb 11, 2005 at 12:55:12 -0600, Dave Kettmann <dkettmann at netlogic.net> wrote:
> Hi all,
> 
> I am trying to get RT setup for my office here, and I am probably just
> a bit confused. From reading on the RT website, it says it will
> automatically create tickets when an email is recieved. Is this the
> default behavior? I have been looking thru the options for a few hours
> now and tweaking different things and cant find this option or get it
> to do this at all. 
> 
> It is probably something I am over-looking and will probably be
> staring me in the face when I find the answer. Any help is
> appreciated.

Hello,


you will need to grant the "CreateTicket" and "ReplyTicket" permissions to "Everyone".

See http://wiki.bestpractical.com/?Rights for details.