[rt-users] Strange progress in RT 3.4

[Jesse Vincent]

On Mon, Feb 14, 2005 at 02:15:43PM +0100, Torsten Brumm / HAM MI-IC wrote:
> Hi,
> 
> i have found a strange acting RT3.4 issue. I generate a ticket by mail ->
> works well. then a user works at this ticket, adding a reply. this generated
> for each reply 3 entries in the history ! No idea whats going wrong. There
> are no specific Scripts or actions defind, this is a new installation out of
> the box. Is this a bug or a Feature? How can i disable this?

So, I bet what you're seeing is RT logging outgoing mail. For the
outgoing messages, RT should only be showing one line in the main UI. To
disable this feature have a look at $RecordOutgoingEmail in the config
file.

> 
> Thanks
> 
> Torsten
> 
> Mit freundlichen Gruessen / With kindest regards
> 
> Torsten Brumm
> IT Security Engineer
> ____________________________________________________
> 
> Kuehne+Nagel AG & Co KG
> HAM MI-IC / Corporate IT
> 
> Ferdinand Strasse 29-33
> D-20095 Hamburg
> Germany
> 
> Tel: +49 40 329 15 199
> Gsm: +49 17 362 66 693


> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

--