[rt-users] Trouble locating files

[Jesse Vincent]

On Wed, Feb 16, 2005 at 11:04:04PM -0800, Michael T. Anderson wrote:
> > On Tue, Feb 15, 2005 at 05:32:40PM -0800, amy k wrote:
> > > I am using *RT 3.4.0* I can't seem to find:
> > >
> > >
> > > rt/share/html/Search/Elements/TicketRow
> > > rt/share/html/Search/Elements/TicketHeader
> > 
> > These files were in RT 3.0.
> 
> So, the solution to this problem is to remove 3.4 and re-install 3.0? Should
> I update the DisplayCustomFieldsInTicketSearch wiki page to let everyone
> know that you can only display custom fields in ticket search if you are
> using 3.0?


Well, that's not quite what I said. Since RT 3.2.0, adding custom fields
to search results is a point and click operation in the GUI. Amy asked
where the files lived in 3.4 and I dropped a quick note to tell her that
they don't exist in the current version.  We're incredibly busy and don't
have time to police every user contributed page on the wiki. I try to
lend a hand on the mailinglists when I have time, but that's quite often
at times like now, 2:30AM, when I've been working all day. I'm terribly
sorry I told Amy that the files she was looking for don't exist in the
current version of the free software that my company makes and gives
away. I promise I won't do it again.  

> I don't understand why there is such a lack of help given to people trying
> to use and customize RT. You don't even seem to care much that you are being
> absolutely no help, I don't understand why you even bothered to respond! You
> give no help, no workaround, no nothing! You act like the wiki page she
> referenced was on some third party site and those guys should update it
> because it's wrong now. But it's not a third party wiki, it's your own! Why
> don't you fix it or at least tell someone what they can do to go fix it so
> we don't bother you?
> 
> Please tell me I'm horribly mistaken and this is all a big misunderstanding.
> 

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