[rt-users] Trouble locating files

[Michael T. Anderson]

> Well, that's not quite what I said. Since RT 3.2.0, adding 
> custom fields to search results is a point and click 
> operation in the GUI. Amy asked where the files lived in 3.4 
> and I dropped a quick note to tell her that they don't exist 
> in the current version.  We're incredibly busy and don't have 
> time to police every user contributed page on the wiki. I try 
> to lend a hand on the mailinglists when I have time, but 
> that's quite often at times like now, 2:30AM, when I've been 
> working all day. I'm terribly sorry I told Amy that the files 
> she was looking for don't exist in the current version of the 
> free software that my company makes and gives away. I promise 
> I won't do it again.  


I appreciate the fact that you are very busy working on this free software.
I think we are all willing to help out however we can but your reply just
seemed like it couldn't possibly help anyone. Anyways, I don't want to make
this a big deal, and I'll go ahead and add your second sentence above to the
wiki page in question.