[rt-users] Autogenerating emails when tickets are created

Ravin Mathoora ravin.mathoora at virtualaccess.com
Thu Feb 17 04:30:32 EST 2005 

Hi, has anybody seen this before? I have rt running over https and when the
ticket is created by the end user, it tries to email the end user with the
default scrip that is associated with a new queue.

 

Can anybody help on this one? The emails are not being sent to the creator
of the ticket...

 

Thanks in advance for the help!

 

[Thu Feb 17 09:15:22 2005] [debug]: About to think about scrips for
transaction #151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)

[Thu Feb 17 09:15:22 2005] [debug]: About to think about scrips for
transaction #152 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)

[Thu Feb 17 09:15:22 2005] [debug]: About to think about scrips for
transaction #153 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)

[Thu Feb 17 09:15:22 2005] [debug]: About to think about scrips for
transaction #154 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)

[Thu Feb 17 09:15:22 2005] [debug]: About to think about scrips for
transaction #155 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)

[Thu Feb 17 09:15:22 2005] [debug]: About to prepare scrips for transaction
#155 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)

[Thu Feb 17 09:15:22 2005] [debug]: Found 3 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)

[Thu Feb 17 09:15:22 2005] [error]: Scrip Prepare 3 died. - Can't locate
object method "output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template

_Overlay.pm line 354.

 

Stack:

  [/opt/rt3/lib/RT/Template_Overlay.pm:354]

  [/opt/rt3/lib/RT/Action/SendEmail.pm:112]

  [/opt/rt3/lib/RT/Action/Autoreply.pm:63]

  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]

  [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]

  [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]

  [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]

  [/opt/rt3/lib/RT/Record.pm:1373]

  [/opt/rt3/lib/RT/Ticket_Overlay.pm:720]

  [/opt/rt3/lib/RT/Interface/Web.pm:385]

  [/opt/rt3/share/html/SelfService/Display.html:106]

  [/opt/rt3/share/html/autohandler:215]

 (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)

[Thu Feb 17 09:15:23 2005] [error]: Scrip Prepare 4 died. - Can't locate
object method "output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template

_Overlay.pm line 354.

 

Stack:

  [/opt/rt3/lib/RT/Template_Overlay.pm:354]

  [/opt/rt3/lib/RT/Action/SendEmail.pm:112]

  [/opt/rt3/lib/RT/Action/Notify.pm:65]

  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]

  [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]

  [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]

  [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]

  [/opt/rt3/lib/RT/Record.pm:1373]

  [/opt/rt3/lib/RT/Ticket_Overlay.pm:720]

  [/opt/rt3/lib/RT/Interface/Web.pm:385]

  [/opt/rt3/share/html/SelfService/Display.html:106]

  [/opt/rt3/share/html/autohandler:215]

 (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)

[Thu Feb 17 09:15:23 2005] [debug]: About to commit scrips for transaction
#155 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)

[Thu Feb 17 09:15:23 2005] [info]: Ticket 15 created in queue 'Report a
fault with the SMG' by pipex (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)

[Thu Feb 17 09:16:53 2005] [info]: Successful login for root from
62.77.191.193 (/opt/rt3/share/html/autohandler:197)

[Thu Feb 17 09:17:00 2005] [debug]: About to think about scrips for
transaction #156 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)

[Thu Feb 17 09:17:00 2005] [debug]: About to prepare scrips for transaction
#156 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)

[Thu Feb 17 09:17:01 2005] [debug]: Found 3 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)

[Thu Feb 17 09:17:01 2005] [error]: Scrip Prepare 8 died. - Can't locate
object method "output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template

_Overlay.pm line 354.

 

Stack:

  [/opt/rt3/lib/RT/Template_Overlay.pm:354]

  [/opt/rt3/lib/RT/Action/SendEmail.pm:112]

  [/opt/rt3/lib/RT/Action/Notify.pm:65]

  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]

  [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]

  [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]

  [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]

  [/opt/rt3/lib/RT/Record.pm:1373]

  [/opt/rt3/lib/RT/Ticket_Overlay.pm:2369]

  [/opt/rt3/lib/RT/Ticket_Overlay.pm:2255]

  [/opt/rt3/share/html/Ticket/Elements/PreviewScrips:82]

  [/opt/rt3/share/html/Ticket/Update.html:132]

  [/opt/rt3/share/html/autohandler:215]

 (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)

[Thu Feb 17 09:17:01 2005] [error]: Scrip Prepare 9 died. - Can't locate
object method "output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template

_Overlay.pm line 354.

 

Stack:

  [/opt/rt3/lib/RT/Template_Overlay.pm:354]

  [/opt/rt3/lib/RT/Action/SendEmail.pm:112]

  [/opt/rt3/lib/RT/Action/Notify.pm:65]

  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]

  [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]

  [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]

  [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]

  [/opt/rt3/lib/RT/Record.pm:1373]

  [/opt/rt3/lib/RT/Ticket_Overlay.pm:2369]

  [/opt/rt3/lib/RT/Ticket_Overlay.pm:2255]

  [/opt/rt3/share/html/Ticket/Elements/PreviewScrips:82]

  [/opt/rt3/share/html/Ticket/Update.html:132]

  [/opt/rt3/share/html/autohandler:215]

 (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)

[Thu Feb 17 09:17:06 2005] [debug]: About to think about scrips for
transaction #157 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)

[Thu Feb 17 09:17:06 2005] [debug]: About to prepare scrips for transaction
#157 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)

[Thu Feb 17 09:17:06 2005] [debug]: Found 2 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)

[Thu Feb 17 09:17:06 2005] [debug]: About to commit scrips for transaction
#157 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)

 

Best Regards,

Ravin

_________________________________

 



Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2, Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050217/58e53e68/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 1032 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050217/58e53e68/attachment.gif>

More information about the rt-users mailing list