[rt-users] RT2 to RT3 upgrade advice

[Drew Barnes]

I would do the rt2-to-dumpfile before you rebuild the server so that you 
are dumping using the old version of DBIx::SearchBuilder.  There have 
been some issues with the newer versions dumping the data correctly.

Once that is done, there is no reason to re-install RT2 at all and you 
can do a fresh install of 3.2 and run the dumpfile-to-rt3 script.  After 
that, you can do an upgrade to 4.4 if you so desire.

Brad Pinkston wrote:

> I am planning my RT2 to RT3 upgrade in the next week and was hoping 
> anyone could offer their advice or problems they've had with the upgrade.
>
> My plan was to backup my database and filesystem, reload server with 
> updated Linux OS, reinstall RT2, upgrade to RT3 using scripts provided 
> for database migration.  My RT2 interface is customized a little bit, 
> but it's all simple visual, we haven't affected the working of the 
> program.  Are their any things I should watch out for in a pretty 
> straight forward upgrade?
>
> Sorry to post this if it's already been posted, I couldn't remember 
> where to go to search the archives.
>