[rt-users] Re: rt-mailgate issue and Integrating a Customer Database

[seph]

> My other problem is I need to get our current customer database
> integrated into RT. Has anyone had success with this? An example of
> fields we have in the DB are:

What do you mean "integrated"? Are you trying to do a bulk import
(write a script), have RT pull data from your existing DB as needed
(look at the canonicalize routines)? something else?

seph