[rt-users] error on ticket creation

[Mike Howsden]

Hello All,

I'm new to request tracker and recently installed it on a redhat 9
system with apache2 and fastcgi.  Things seem to be working up to the
point where I try to create a ticket then i get the error shown below.

Any insight on how I might fix this problem would be appreciated.  I
tried to install the newest version of DBI.pm but that didn't seem to
work.  the machine i'm using needs to have both perl5.8.0 and
perl5.8.6 installed.  It seems to be getting most of it's config from
the perl5.8.6 as that's what i have specified as the perl i want to
use in the ./configure process.  Is there anywhere else besides
mason_handler.fcgi that I need to specify the perl to use?  I assume
this is a perl module issue of some kind.

Thanks in advance for any help,

Mike



RT Error    	  
Ticket could not be created due to an internal error

System error
error:  	panic: DBI active kids (10) < 0 or > kids (1) at
/usr/local/lib/perl5/site_perl/5.8.0/i686-linux/DBI.pm line 1613.
context:  	
...  	
1609:  	if ($sth) {
1610:  	return $sth unless $sth->FETCH('Active');
1611:  	Carp::carp("prepare_cached($statement) statement handle $sth
still Active")
1612:  	unless ($if_active ||= 0);
1613:  	$sth->finish if $if_active <= 1;
1614:  	return $sth if $if_active <= 2;
1615:  	}
1616:  	$sth = $dbh->prepare($statement, $attr);
1617:  	$cache->{$key} = $sth if $sth;
...  	
code stack:  	/usr/local/lib/perl5/site_perl/5.8.0/i686-linux/DBI.pm:1613
/usr/local/lib/perl5/site_perl/5.8.6/Apache/Session/Lock/MySQL.pm:69
/usr/local/lib/perl5/site_perl/5.8.6/Apache/Session/Lock/MySQL.pm:81
/usr/local/lib/perl5/site_perl/5.8.6/Apache/Session/Lock/MySQL.pm:87
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1078
raw error
-------------------------------------------------------
panic: DBI active kids (10) < 0 or > kids (1) at
/usr/local/lib/perl5/site_perl/5.8.0/i686-linux/DBI.pm line 1613.


Trace begun at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm
line 131
HTML::Mason::Exceptions::rethrow_exception('panic: DBI active kids
(10) < 0 or > kids (1) at
/usr/local/lib/perl5/site_perl/5.8.0/i686-linux/DBI.pm line 1613.^J')
called at /usr/local/lib/perl5/site_perl/5.8.0/i686-linux/DBI.pm line
1613
DBD::_::db::prepare_cached('DBI::db=HASH(0x9c93a94)', 'SELECT
RELEASE_LOCK(?)', 'HASH(0x9c3b70c)', 1) called at
/usr/local/lib/perl5/site_perl/5.8.6/Apache/Session/Lock/MySQL.pm line
69
Apache::Session::Lock::MySQL::release_read_lock('Apache::Session::Lock::MySQL=HASH(0x9c0ef7c)')
called at /usr/local/lib/perl5/site_perl/5.8.6/Apache/Session/Lock/MySQL.pm
line 81
Apache::Session::Lock::MySQL::release_all_locks('Apache::Session::Lock::MySQL=HASH(0x9c0ef7c)')
called at /usr/local/lib/perl5/site_perl/5.8.6/Apache/Session/Lock/MySQL.pm
line 87
Apache::Session::Lock::MySQL::DESTROY('Apache::Session::Lock::MySQL=HASH(0x9c0ef7c)')
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1078
eval {...} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1078
HTML::Mason::Request::comp(undef, undef, undef, 'Status', 'new',
'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors',
'root at localhost', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'Owner', 10, 'DependsOn-new', '', 'new-MemberOf',
'', 'MemberOf-new', '', 'Content', 'testing test', 'Due', '') called
at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {...} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 338
eval {...} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 297
HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x9c3531c)')
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/CGIHandler.pm
line 197
eval {...} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/CGIHandler.pm
line 197
HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0x9c3531c)')
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm
line 216
HTML::Mason::Interp::exec(undef, undef, 'Status', 'new',
'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors',
'root at localhost', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test',
'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'Owner', 10, 'DependsOn-new', '', 'new-MemberOf',
'', 'MemberOf-new', '', 'Content', 'testing test', 'Due', '') called
at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/CGIHandler.pm line
127
eval {...} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/CGIHandler.pm
line 127
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x93ef5f4)',
'HASH(0x9c676c0)') called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/CGIHandler.pm line 76
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x93ef5f4)',
'CGI::Fast=HASH(0x9c35670)') called at
/usr/local/rt3/bin/mason_handler.fcgi line 76
eval {...} at /usr/local/rt3/bin/mason_handler.fcgi line 76