RES: [rt-users] RT 3.4.1 - unowned tickets display

Rodolfo de Moraes Reis rmreis at cpqd.com.br
Wed Feb 23 14:09:42 EST 2005


Remove "SeeQueue" privilege of user (or group) that you don't want that has access in a specific queue. Don't forget set "ShowTicket" for Unprivileged Group... and will work fine!

Regards,
Rodolfo.



-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]Em nome de Jay
Christopherson
Enviada em: quarta-feira, 23 de fevereiro de 2005 15:33
Para: rt-users at lists.bestpractical.com
Assunto: [rt-users] RT 3.4.1 - unowned tickets display


Is there a way to make the "10 Newest unowned tickets" display, only display 
the newest unowned tickets for a specific queue?  By default, it shows ALL 
tickets, no matter what queue but I'd like to be able to make it queue 
specific so that the different queue owners only see new unowned tickets for 
their queues...

Thanks-
Jay


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