[rt-users] Change mail's subject sents by RT

[Joby Walker]

The value you want to change is $rtname.  So you should add a line to 
RT_SiteConfig.pm:

Set($rtname , "RT DSIN");

Also you should not edit RT_Config.pm, put anything you want to modify 
into the RT_SiteConfig.pm, so if you upgrade your changes won't get 
overwritten.

Joby Walker
C&C Computer Operations Software Support Group


Rodolfo de Moraes Reis wrote:
> Hello There!!!
> 
> This seems to be very simple.... but i'm not finding the right file to change.... I'd like to change the subject of all e-mail's sents by RT (or more specifically, by RT scrips).
> Instead send e-mail with this subject
>    "[cpqd.com.br #88] subject"
> I'd want such as
>    "[RT DSIN #88] subject"
> 
> Which does file I need change to resolve this???
> 
> OBS: I tried change the $FriendlyFromLineFormat int RT_Config.pm but nothing happens.... and $UseFriendlyFromLine is seted.
> 
> Thank's ALL.
> 
> Regards,
> 
> Rodolfo de Moraes Reis
> DSIN - Grupo de Teste e Qualidade
> CPqD Telecom & IT Solutions
> Tel.: +55 19 3705-5986 
> Fax: +55 19 3705-6786
> rmreis at cpqd.com.br
> www.cpqd.com.br
> 
> 
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