[rt-users] Add search results into RT at a Glance

[Duncan Hutty]

I am attempting to setup useful defaults for new users and 2 related 
questions spring to mind:

1) Is it possible within the existing framework to add a box to 'RT at a 
glance' that displays the search results for a saved search?

2) It would be convenient to create and save search templates. Is it 
possible to insert variables into queries?
e.g. save a search like Queue='support' and (status = 'new' or status = 
'open') and (Owner = '<myOwnerId>' or Owner = 'nobody')

where <myOwnerId> is filled by the ownerId of the person currently 
accessing the UI. Or would this result in too much of a security risk 
without significant extra work?

-- 
Duncan Hutty
System Administrator
Electrical and Computer Engineering
Carnegie Mellon University