[rt-users] What's the meaning of a ticket's "Told" date?

[Jesse Vincent]

On Fri, Feb 25, 2005 at 10:57:14AM -0600, Roedel, Mark wrote:
> 
> It looks to me like it's a timestamp for the most recent reply on a
> ticket, excluding replies added by the requestor.  (So yes, comments
> would also be excluded.)

"Last time we said anything to the requestor" is what it's intended to
be.

> --
> Mark Roedel
> Web Programmer / Analyst
> LeTourneau University
> 
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Angelo
> Turetta
> Sent: Friday, February 25, 2005 7:18 AM
> To: rt-users
> Subject: [rt-users] What's the meaning of a ticket's "Told" date?
> 
> RT 3.4.1
> 
> The query manager allows one to select a column called 'Told' whose 
> value is a date, but there is no field with the same label in the ticket
> 
> data page.
> 
> Is that the same as 'Last Contact', meaning the last update notified to 
> the requestor (thus excluding comments?)
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