[rt-users] Help for own action needed

[Rolf Schaufelberger]

Hi, 
I want to create a new ticket-related action which can be selected in the 
topnav and which does something and finally creates an email to the 
requestor. The "something" should be logged like a comment in the ticket 
history and the email should be logged to like any other emails. 


Step 1: I added a own action in 

Callacks/MyCallbacks/Ticket/Elements/Tabs/Default

which works well. The link appears correct.
It points to an URI Ticket/Coupon.html


Step 2:
I copied Ticket/Update.html to Ticket/Coupon.html, removed all the form fields 
I don't  need and added some others.  The form looks Ok. 

But now I get stucked: Searching in Update.html for the the code where the 
"update" is done , but I dont see anything. Looked in autohandler, in 
Interface::Web::Handler, nothing. Am I blind ? 
So how does the workflow function ? Where does the action happen ? 
And how can I link a template to build the outgoing e-mail with Coupon.html?

Greetings 
Rolf Schaufelberger
E-Mail: rs at plusw.de