[rt-users] software versions question

Quark IT - Hilton Travis hilton at quarkit.com.au
Mon Jan 3 16:47:37 EST 2005

Hi Stephen,

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Stephen Hancock
> Sent: Tuesday, 4 January 2005 06:47
> Since RT 3.2.3 is due out this week and soon to be 
> followed by 3.2.4, will they be supporting mysql 
> 4.1x now?  Will there be any other changes in 
> software version support?
> Maybe support is the wrong way to phrase this.
> Are there still problems with the newer versions of 
> mysql? (specifically) and other programs. While 
> support may not be available for them, I am really 
> interested in whether the apps will run under the 
> new versions or not. There is much conflicting 
> information on versions and configurations 
> throughout the Wiki docs and the README's.

I agree with the conflicting information in the documentation - for a
person such as myself - who is infinitely more comfortable getting my
hands dirty with an AD configuration and design than compiling packages
on a Linux box (however, not shy to try), the contradictions make RT
rather difficult to come to grips with.  For example, "use apache 2"
then "don't use apache 2" and "use the latest mysql" versus "don't use
mysql 4.1.x" and the "create a Linux group called 'rt'" to the debian
package not actually creating this group upon installation, and also the
Debian install instructions themselves not being too sure if they were
written for postgresql or mysql as the *default* database.

If we could clear this up (and I say "we" because I'm interested in
helping where I can if RT proves to be the product Quark IT will use)
then RT would likely become an easier application to install, resulting
in less "newbie" questions asking about the basics that *should* be
covered clearly in the docs.



Hilton Travis                          Phone: +61 (0)7 3344 3889
(Brisbane, Australia)                  Phone: +61 (0)419 792 394
Manager, Quark IT                      http://www.quarkit.com.au
         Quark AudioVisual             http://www.quarkav.net

http://www.threatcode.com/ <-- its now time to shame poor coders 
into writing code that is acceptable for use on today's networks

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