[rt-users] Issue with HTML and outlook email client [sorry if this duplicates]
Daniel Jimenez
djimenez at protexus.net
Mon Jan 3 18:05:31 EST 2005
Hi everyone. I've got RT working great. The problem is rt-mailgate
errors out trying to accept email from HTML users.
What is the best way to handle this? I'd still like attachments to come
through if at all possible.
See the error message from postfix down below, thanks!!
Jan 3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F:
to=<rt at rt.ptt.org>, relay=local, delay=0, status=deferred (temporary
failure. Command output: RT server error. The RT server which handled
your email did not behave as expected. It said: <html><body> <p
align="center"><font face="Verdana, Arial, Helvetica,
sans-serif"><b>System error</b></font></p> <table border="0"
cellspacing="0" cellpadding="1"> <tr> <td nowrap="nowrap"
align="left" valign="top"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"><b>error:</b> </font></td> <td align="left"
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-2">Can't locate object method "init" via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
179.<br></font></td> </tr> <tr> <td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>context:</b> </font></td> <td align="left"
valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"> <table border="0" cellpadding="0"
cellspacing="0"> <tr> <td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>...</b> </font></td> <td align="left"
valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"></font></td> </tr> <tr> <td
nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial,
Helvetica, sans-serif" size="-2"><b>175:</b> </font></td> <td
align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial,
Helvetica, sans-serif" size="-2"> unless (eval "require
'$concrete_path';") {</font></td> </tr> <tr> <td
nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial,
Helvetica, sans-serif" size="-2"><b>176:</b> </font></td> <td
align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial,
Helvetica, sans-serif" size="-2"> re
--
Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net
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