[rt-users] Issue with HTML and outlook email client [sorry if this duplicates]

Daniel Jimenez djimenez at protexus.net
Mon Jan 3 18:05:31 EST 2005


Hi everyone. I've got RT working great. The problem is rt-mailgate 
errors out trying to accept email from HTML users.

What is the best way to handle this? I'd still like attachments to come 
through if at all possible.

See the error message from postfix down below, thanks!!


Jan  3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F: 
to=<rt at rt.ptt.org>, relay=local, delay=0, status=deferred (temporary 
failure. Command output: RT server error.  The RT server which handled 
your email did not behave as expected. It said:     <html><body>  <p 
align="center"><font face="Verdana, Arial, Helvetica, 
sans-serif"><b>System error</b></font></p> <table border="0" 
cellspacing="0" cellpadding="1">  <tr>   <td nowrap="nowrap" 
align="left" valign="top"><font face="Verdana, Arial, Helvetica, 
sans-serif" size="-2"><b>error:</b> </font></td>   <td align="left" 
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
size="-2">Can't locate object method "init" via package 
"MIME::Decoder::QuotedPrint" at 
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 
179.<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left" 
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
size="-2"><b>context:</b> </font></td>   <td align="left" 
valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
sans-serif" size="-2">    <table border="0" cellpadding="0" 
cellspacing="0">      <tr>      <td nowrap="nowrap" align="left" 
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
size="-2"><b>...</b> </font></td>      <td align="left" 
valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
sans-serif" size="-2"></font></td>     </tr>      <tr>      <td 
nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
Helvetica, sans-serif" size="-2"><b>175:</b> </font></td>      <td 
align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
Helvetica, sans-serif" size="-2">    unless (eval "require 
'$concrete_path';") {</font></td>     </tr>      <tr>      <td 
nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
Helvetica, sans-serif" size="-2"><b>176:</b> </font></td>      <td 
align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
Helvetica, sans-serif" size="-2"> re


-- 
Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net



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