[rt-users] Issue with HTML and outlook email client [sorry if this duplicates]

Mon Jan 3 18:59:33 EST 2005

Upgrade to the latest version of MIME::Tools.

On Mon, Jan 03, 2005 at 05:05:31PM -0600, Daniel Jimenez wrote:
> Hi everyone. I've got RT working great. The problem is rt-mailgate 
> errors out trying to accept email from HTML users.
> 
> What is the best way to handle this? I'd still like attachments to come 
> through if at all possible.
> 
> See the error message from postfix down below, thanks!!
> 
> 
> Jan  3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F: 
> to=<rt at rt.ptt.org>, relay=local, delay=0, status=deferred (temporary 
> failure. Command output: RT server error.  The RT server which handled 
> your email did not behave as expected. It said:     <html><body>  <p 
> align="center"><font face="Verdana, Arial, Helvetica, 
> sans-serif"><b>System error</b></font></p> <table border="0" 
> cellspacing="0" cellpadding="1">  <tr>   <td nowrap="nowrap" 
> align="left" valign="top"><font face="Verdana, Arial, Helvetica, 
> sans-serif" size="-2"><b>error:</b> </font></td>   <td align="left" 
> valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
> size="-2">Can't locate object method "init" via package 
> "MIME::Decoder::QuotedPrint" at 
> /usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 
> 179.<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left" 
> valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
> size="-2"><b>context:</b> </font></td>   <td align="left" 
> valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
> sans-serif" size="-2">    <table border="0" cellpadding="0" 
> cellspacing="0">      <tr>      <td nowrap="nowrap" align="left" 
> valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
> size="-2"><b>...</b> </font></td>      <td align="left" 
> valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
> sans-serif" size="-2"></font></td>     </tr>      <tr>      <td 
> nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
> Helvetica, sans-serif" size="-2"><b>175:</b> </font></td>      <td 
> align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
> Helvetica, sans-serif" size="-2">    unless (eval "require 
> '$concrete_path';") {</font></td>     </tr>      <tr>      <td 
> nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
> Helvetica, sans-serif" size="-2"><b>176:</b> </font></td>      <td 
> align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
> Helvetica, sans-serif" size="-2"> re
> 
> 
> -- 
> Daniel Jimenez
> Protexus Solutions
> djimenez[at]protexus[dot]net
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> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
> 

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