[rt-users] Issue with HTML and outlook email client [sorry if this duplicates]

Mon Jan 3 19:21:35 EST 2005

On Mon, Jan 03, 2005 at 06:00:32PM -0600, Daniel Jimenez wrote:
> I have 5.415. Is this not new enough?

There was a bug in the 5.415 release which was fixed in 5.416.
It could _only_ use a new version of MIME::QuotePrint

> Jesse Vincent wrote:
> >Upgrade to the latest version of MIME::Tools.
> >
> >
> >On Mon, Jan 03, 2005 at 05:05:31PM -0600, Daniel Jimenez wrote:
> >
> >>Hi everyone. I've got RT working great. The problem is rt-mailgate 
> >>errors out trying to accept email from HTML users.
> >>
> >>What is the best way to handle this? I'd still like attachments to come 
> >>through if at all possible.
> >>
> >>See the error message from postfix down below, thanks!!
> >>
> >>
> >>Jan  3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F: 
> >>to=<rt at rt.ptt.org>, relay=local, delay=0, status=deferred (temporary 
> >>failure. Command output: RT server error.  The RT server which handled 
> >>your email did not behave as expected. It said:     <html><body>  <p 
> >>align="center"><font face="Verdana, Arial, Helvetica, 
> >>sans-serif"><b>System error</b></font></p> <table border="0" 
> >>cellspacing="0" cellpadding="1">  <tr>   <td nowrap="nowrap" 
> >>align="left" valign="top"><font face="Verdana, Arial, Helvetica, 
> >>sans-serif" size="-2"><b>error:</b> </font></td>   <td align="left" 
> >>valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
> >>size="-2">Can't locate object method "init" via package 
> >>"MIME::Decoder::QuotedPrint" at 
> >>/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 
> >>179.<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left" 
> >>valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
> >>size="-2"><b>context:</b> </font></td>   <td align="left" 
> >>valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
> >>sans-serif" size="-2">    <table border="0" cellpadding="0" 
> >>cellspacing="0">      <tr>      <td nowrap="nowrap" align="left" 
> >>valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
> >>size="-2"><b>...</b> </font></td>      <td align="left" 
> >>valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
> >>sans-serif" size="-2"></font></td>     </tr>      <tr>      <td 
> >>nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
> >>Helvetica, sans-serif" size="-2"><b>175:</b> </font></td>      <td 
> >>align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
> >>Helvetica, sans-serif" size="-2">    unless (eval "require 
> >>'$concrete_path';") {</font></td>     </tr>      <tr>      <td 
> >>nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
> >>Helvetica, sans-serif" size="-2"><b>176:</b> </font></td>      <td 
> >>align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
> >>Helvetica, sans-serif" size="-2"> re
> >>
> >>
> >>-- 
> >>Daniel Jimenez
> >>Protexus Solutions
> >>djimenez[at]protexus[dot]net
> >>_______________________________________________
> >>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >>Be sure to check out the RT wiki at http://wiki.bestpractical.com
> >>
> >
> >
> 
> -- 
> Daniel Jimenez
> Protexus Solutions
> djimenez[at]protexus[dot]net
> 

-- 