[rt-users] Issue with HTML and outlook email client [sorry if this duplicates]

Mon Jan 3 19:00:32 EST 2005

I have 5.415. Is this not new enough?

Jesse Vincent wrote:
> Upgrade to the latest version of MIME::Tools.
> 
> 
> On Mon, Jan 03, 2005 at 05:05:31PM -0600, Daniel Jimenez wrote:
> 
>>Hi everyone. I've got RT working great. The problem is rt-mailgate 
>>errors out trying to accept email from HTML users.
>>
>>What is the best way to handle this? I'd still like attachments to come 
>>through if at all possible.
>>
>>See the error message from postfix down below, thanks!!
>>
>>
>>Jan  3 11:38:36 src at netmon postfix/local[18912]: 23C112E818F: 
>>to=<rt at rt.ptt.org>, relay=local, delay=0, status=deferred (temporary 
>>failure. Command output: RT server error.  The RT server which handled 
>>your email did not behave as expected. It said:     <html><body>  <p 
>>align="center"><font face="Verdana, Arial, Helvetica, 
>>sans-serif"><b>System error</b></font></p> <table border="0" 
>>cellspacing="0" cellpadding="1">  <tr>   <td nowrap="nowrap" 
>>align="left" valign="top"><font face="Verdana, Arial, Helvetica, 
>>sans-serif" size="-2"><b>error:</b> </font></td>   <td align="left" 
>>valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
>>size="-2">Can't locate object method "init" via package 
>>"MIME::Decoder::QuotedPrint" at 
>>/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 
>>179.<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left" 
>>valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
>>size="-2"><b>context:</b> </font></td>   <td align="left" 
>>valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
>>sans-serif" size="-2">    <table border="0" cellpadding="0" 
>>cellspacing="0">      <tr>      <td nowrap="nowrap" align="left" 
>>valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
>>size="-2"><b>...</b> </font></td>      <td align="left" 
>>valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, 
>>sans-serif" size="-2"></font></td>     </tr>      <tr>      <td 
>>nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
>>Helvetica, sans-serif" size="-2"><b>175:</b> </font></td>      <td 
>>align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
>>Helvetica, sans-serif" size="-2">    unless (eval "require 
>>'$concrete_path';") {</font></td>     </tr>      <tr>      <td 
>>nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, 
>>Helvetica, sans-serif" size="-2"><b>176:</b> </font></td>      <td 
>>align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, 
>>Helvetica, sans-serif" size="-2"> re
>>
>>
>>-- 
>>Daniel Jimenez
>>Protexus Solutions
>>djimenez[at]protexus[dot]net
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
> 
> 

-- 
Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net