[rt-users] can't create new user in RT3.2.2

[Stephen Turner]

At Tuesday 1/4/2005 02:36 PM, James Lee wrote:
>hi,
>i'm using RT3.2.2 with oracle 9 as the database.  i
>have a problem with creating new account in RT.  i
>used root as the login and under the configuration
>link on the left side, i select 'Users' -> 'New user'.
>  i proceed to enter the new account information.  i
>also checked 'let this user access RT' and 'let this
>use be granted rights'.  when i click submit i get the
>following error: 'User could not be created: Could not
>create user'.  i also sees the following error in the
>log....
>[Tue Jan  4 19:33:26 2005] [error]: Could not create a
>new user -
>(/ora2/ORACLE/RT3/lib/RT/User_Overlay.pm:260)

Do you see ORA-12704 in the RT log? And are you using DBD::Oracle 1.16? If 
so, you may have hit a known problem that I don't think has been solved 
yet. A workaround seems to be to go back to DBD::Oracle 1.15.

Steve