[rt-users] support queue metrics from RT

[Edward Vielmetti]

I'd like to generate some metrics from RT to
see how various queues are doing.  This
might be things like

- per-user breakdown of tickets answered
- per-queue % of tickets closed same day

and other things you'd look at to get a
general day by day health of a support
organization.

Does anyone have any suggestions of
tools that do this already, or a place to
start?

thanks

Ed

Edward Vielmetti
edward.vielmetti at gmail.com