[rt-users] bug making tickets revert to owner 'nobody'

[Koos van den Hout]

Quoting Jesse Vincent who wrote on Tue, Jan 04, 2005 at 03:07:48PM -0500:

> > I received a complaint that RT was reverting tickets to owner 'nobody' on
> > replying to a ticket via a certain path.
> 
> By "Certain path" do you mean any reply or comment?

I mean a certain path of execution. This particular user does not like 'RT
Home' so he clicks on the number of new tickets in the queue (and reloads
that)

this results in the search

/Search/Listing.html?ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=4&RowsPerPage=50&NewSearch=1

then he picks a ticket ( /Ticket/Display.html?id=2045 ), selects 'Take' (
/Ticket/Display.html?Action=Take&id=2045 ) and 'Reply' (
/Ticket/Update.html?id=2045&QuoteTransaction=11603&Action=Respond
)

there the 'nobody' owner showed (which shouldn't happen after the 'take')

                                            Koos

-- 
Koos van den Hout,           PGP keyid RSA/1024 0xCA845CB5 via keyservers
koos at kzdoos.xs4all.nl        or DSS/1024 0xF0D7C263                        -?)
Fax +31-30-2817051             Camp Wireless, wireless Internet access     /\\
http://idefix.net/~koos/       at campsites http://www.camp-wireless.org/ _\_V
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 248 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050104/587867cd/attachment.sig>