[rt-users] Web interface is slow

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Wed Jan 5 06:15:34 EST 2005

Jaime Kikpole wrote:
> On Fri, 31 Dec 2004, Ruslan U. Zakirov wrote:
>>Hello, Jaime. AFAI understand you have problem only with tickets that
>>was imported from old system. 151MB memory usage is very big for 17
>>transactions. Could you turn on DB query log and send it. I expect some
>>loop in it.
>>PS: May be this ticket has a lot of file attachments...
> 	Attached is a section of my MySQL logs.  It covers (to the best of
> my understanding of how the log works) the queries involved in displaying
> my RT install's ticket #1.  This is a reasonably short ticket with several
> entries and no attachments.  This was an imported ticket that was created
> in version 2.0.6, to the best of my memory.
> 	I also noticed that my rt.log file only shows logins even though I
> have the following configs:
> Set($LogToFileNamed , "rt.log");
> Set($LogToFile      , "debug");
> 	Also, the apache access logs only show the access after the web
> browser finishes loading the page.
> 	What do you think?  If there are other logs that could be handy,
> please let me know.
Log looks fine, no loops, no useless queries.
You can use mysql slow queries logs to be sure that it's not lack of 
indexes in DB or DB missconfigure. See http://wiki.bestpractical.com/?Debug.

Try 3.2.3rc1 to be sure that it's not a bug in 3.2.2 that has been fixed.

> 							Jaime Kikpole
> --
> Network Administrator
> Cairo-Durham Central School District
> http://cns.cairodurham.org

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