[rt-users] Unable to convert MIME messages to ticket

Thu Jan 6 16:36:33 EST 2005

First some system notes:

RT 3.2.1

Perl 5.8.5

Apache 1.3.33

 - mod_perl 1.27

Postfix 2.1.5

I am creating an instance of RT and when I send an HTML format message
to the box, I get the following error in postfix:

Jan 6 15:23:10 [postfix/local] 6FA72363E: to=<it_test at xxx.xxx.xxx.xxx>,
relay=local, delay=3, status=deferred (temporary failure. Command
output: RT server error. The RT server which handled your email did not
behave as expected. It said: <html><body> System
error <table border="0" cellspacing="0" cellpadding="1">
<tr> <td nowrap="nowrap" align="left" valign="top">error: </td> <td align="left"
valign="top">Can't locate object method "init" via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
179. </td> </tr> <tr> <td nowrap="nowrap" align="left"
valign="top">context: </td> <td align="left"
valign="top" nowrap="nowrap"> <table border="0" cellpadding="0"
cellspacing="0"> <tr> <td nowrap="nowrap" align="left"
valign="top">... </td> <td align="left"
valign="top" nowrap="nowrap"></td> </tr> <tr> <td
nowrap="nowrap" align="left" valign="top">175: </td> <td
align="left" valign="top" nowrap="nowrap"> unless (eval "require
'$concrete_path';") {</td> </tr> <tr> <td
nowrap="nowrap" align="left" valign="top">176: </td> <td
align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial,
Helvetica, sans-

Or for the HTML impaired:

error:  Can't locate object method "init" via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 179.
context:  

... 

175: 

unless (eval "require '$concrete_path';") {

176: 

I know that I have permissions and everything setup correctly since when
I send a plaintext email, it creates a ticket as expected.

Any thoughts?  Let me know if there's any other information you need.

Thanks,

Ryan

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