[rt-users] Notify owner unless they are already an AdminCc

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Tue Jan 11 12:57:11 EST 2005

Mike Patterson wrote:
> By browsing the code and the wiki I determined that I want to define a 
> Custom Action e.g. "Notify Owner and AdminCc's".
No, you don't want CustomAction.

> Then I would use it in a scrip "On Comment Notify Owner and AdminCc's 
> using Template Admin comment"

> By browsing the tables I figured out how to insert a row that would has 
> the desired effect, note previous row was row '17'
> INSERT INTO `ScripActions` ( `id` , `Name` , `Description` , 
> `ExecModule` , `Argument` , `Creator` , `Created` , `LastUpdatedBy` , 
> `LastUpdated` )
> '18', 'NotifyAsComment Owners and AdminCcs', 'Send mail to Owners and 
> AdminCcs', 'NotifyAsComment', 'AdminCc,Owner', '1', '2005-01-11 
> 08:42:51', '1', '2005-01-11 08:42:51'
> );
> Then I was able to call that action in scrip (it shows up on drop-down 
> list now).
Yeah, it's way to go for now.

> My problem is solved, but I would have preferred to have use builtin 
> method of adding CustomActions.  Any tips concerning what should have 
> gone in the "Custom condition:" "Custom action preparation code:" and 
> "Custom Action cleanup code:" to create a CustomAction within my scrip?
You want WebUI admin tool to manage ScripActions table. It's not 

> Thanks,
> Mike

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