[rt-users] Ticket disappear after adding a comment with RTIR

[Juan Ramón Alfageme Mata]

I am trying RT with RTIR, when I add a comment to a ticket in RT menu comment is added without problem, but when I add a comment from RTIR menu, ticket disappears and the only way to see it is knowing ticket number and go directly to it in RT menu.

 

There is a strange message at the end of the ticket:

 

"... Type changed from ticket to"

 

It seems when adding comment RTIR change Type to nothing, someone have any idea about how to solve that problem?

 

Thanks in advance.

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