[rt-users] RE: Ticket disappear after adding a comment with RTIR

[Juan Ramón Alfageme Mata]

To confirm my suspicions about SQL problem I connected to the database and made a select from some tickets and its current Type

 

mysql> SELECT id, type 

    -> FROM Tickets

    -> WHERE id between 17 and 19;

+----+---------------+

| id | type          |

+----+---------------+

| 17 | Investigation |

| 18 | ticket        |

| 19 |               |

+----+---------------+

 

As you can see when RTIR adds the comment it changes the type of the ticket to nothing, can someone give my a clue of sql statements location?

 

Thanks in advance.

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