[rt-users] Problems with autogenerating passwords

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Wed Jan 12 10:40:02 EST 2005

Oluwatomisin Ilori wrote:
> Thanks so much for the information. I've created the rt.log file and I 
> also put the following lines in RT_SiteConfig 
> <http://wiki.bestpractical.com/index.cgi?RT_SiteConfig> file
> # Absolute file name or relative to path in LogDir option.
> Set($LogToFileNamed , "rt.log");
> # Log level
> Set($LogToFile      , 'debug');
> However, I still get the default auto reply when i create a ticket via an email without showing the auto-generated passwords
Have you created new template or changed default one?

> I also checked rt.log afterwards but there was nothing inside it.
Apache stop then start is required to apply config changes.

> Any assistance would be highly appreciated.
> Thanks.
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