[rt-users] Create a new Ticket via RT Web Interface - behavior of specifying Cc's

[Pei Ku]

If a user creates a new ticket via the Web interface, following fields are avaiable:

Cc:  
(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people will receive future updates.)  

Admin Cc:  
(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people will receive future updates.)


It appears to me that there is a side-effect to specifying "Cc" (and "Admin Cc:"): if any of the specified Cc: email addresses are not existing users in RT, then RT will new user accounts using the email addresses specified.  

It's very easy for the Ticket creator to make a typing mistake -- e.g., there is one user who, instead of typing "joe at myco.com, bob at myco.com", he typed in "joe at myco.com.bob@myco.com" in the Cc: field.  When he created the ticket, RT created a user called "joe at myco.com.bob@myco.com".  Or, if the ticket creator entered a wrong email address, it gets created also.

I want to change the behavior such that RT won't automatically create RT's accounts for Cc's that are not existing RT accounts.  How do I do that?

thanks

Pei