[rt-users] trying to get Statistics running

[Kelly F. Hickel]

> -----Original Message-----
> From: leon at iwa-solutions.com [mailto:leon at iwa-solutions.com]
> Sent: Thursday, January 13, 2005 10:46 AM
> To: Kelly F. Hickel
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] trying to get Statistics running
> 
> At 07:16 AM 1/13/05, Kelly F. Hickel wrote:
> >Leon,
> >         What happens when the page loads?  Do you get the rest of
the
> >page, but nothing for the graph? (or maybe it displays a red X?)
> 
> The page loads and I get a red X in place of the graph.
> 
> >  If so,
> >try right clicking on the place where the graphic is supposed to be
and
> >saving it do disk.
> 
> There did not seem to be anything usable when I tried that
> yesterday.  Today when I try to select anything , within Statistics,
> beyond
> the first page RT locks up and I have to restart Apache to clear it.
> The RT log is set to "debug" but still shows nothing related to the
> actiions.  The Apache access and request logs are shown below.

[Kelly F. Hickel] Well, that seems fairly odd, I haven't seen that one 
before.  Can you verify that libgd and GD::graph and GD::text outside of
apache/RT?  Presumably the make test for the CPAN packages worked
(assuming that you didn't have to use "force").
I have to confess that I don't have any good idea of what the problem is
or how to track it down.

-Kelly


> 
> [root at server rt]# tail ssl_request_log
> [13/Jan/2005:09:35:59 -0700] 192.168.0.x SSLv3 RC4-MD5 "POST /
HTTP/1.1"
> 16034
> [13/Jan/2005:09:35:59 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /NoAuth/webrt.css HTTP/1.1" 6932
> [13/Jan/2005:09:36:03 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /Statistics/index.html HTTP/1.1" 6036
> [13/Jan/2005:09:36:04 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /NoAuth/webrt.css HTTP/1.1" 6932
> [13/Jan/2005:09:36:14 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /Statistics/TimeToResolve/index.html HTTP/1.1" 5821
> [13/Jan/2005:09:36:14 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /NoAuth/webrt.css HTTP/1.1" 6932
> [13/Jan/2005:09:36:31 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /NoAuth/webrt.css HTTP/1.1" 6932
> [13/Jan/2005:09:36:29 -0700] 192.168.0.x SSLv3 RC4-MD5 "POST
> /Statistics/TimeToResolve/index.html HTTP/1.1" 6043
> [13/Jan/2005:09:36:35 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /Statistics/CallsQueueDay/index.html HTTP/1.1" 8459
> [13/Jan/2005:09:36:35 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET
> /NoAuth/webrt.css HTTP/1.1" 6932
> [root at server rt]# tail ssl_access_log
> 192.168.0.x - - [13/Jan/2005:09:35:59 -0700] "POST / HTTP/1.1" 200
16034
> 192.168.0.x - - [13/Jan/2005:09:35:59 -0700] "GET /NoAuth/webrt.css
> HTTP/1.1" 200 6932
> 192.168.0.x - - [13/Jan/2005:09:36:03 -0700] "GET
/Statistics/index.html
> HTTP/1.1" 200 6036
> 192.168.0.x - - [13/Jan/2005:09:36:04 -0700] "GET /NoAuth/webrt.css
> HTTP/1.1" 200 6932
> 192.168.0.x - - [13/Jan/2005:09:36:14 -0700] "GET
> /Statistics/TimeToResolve/index.html HTTP/1.1" 200 5821
> 192.168.0.x - - [13/Jan/2005:09:36:14 -0700] "GET /NoAuth/webrt.css
> HTTP/1.1" 200 6932
> 192.168.0.x - - [13/Jan/2005:09:36:31 -0700] "GET /NoAuth/webrt.css
> HTTP/1.1" 200 6932
> 192.168.0.x - - [13/Jan/2005:09:36:29 -0700] "POST
> /Statistics/TimeToResolve/index.html HTTP/1.1" 200 6043
> 192.168.0.x - - [13/Jan/2005:09:36:35 -0700] "GET
> /Statistics/CallsQueueDay/index.html HTTP/1.1" 200 8459
> 192.168.0.x - - [13/Jan/2005:09:36:35 -0700] "GET /NoAuth/webrt.css
> HTTP/1.1" 200 6932
> 
> 
> >  Then open it with and editor and see if it looks
> >reasonable, maybe there's an extra line at the top of the file?
(That's
> >especially likely if you have an old version of RTFM installed).
Also,
> >what does the URL for the graphic itself look like, and what happens
if
> >you just paste that URL into a browser?
> >
> >--
> >Kelly F. Hickel
> >Senior Software Architect
> >MQSoftware, Inc
> >952.345.8677
> >kfh at mqsoftware.com
> >
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of
leon at iwa-solutions.com
> > > Sent: Wednesday, January 12, 2005 4:21 PM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] trying to get Statistics running
> > >
> > > As I have several others go through, I am having difficulty
getting
> >the
> > > graphics portion of the RT Statistics pkg to work.  I have RT
setup to
> >log
> > > at the "debug" level but get no message when I try to access the
> > > statistics
> > > page.  The log is working because I see other entries.
> > >
> > > My setup is:
> > > Fedora Core 2
> > > RT 3.2.2
> > > Mod_perl 1.99
> > > GD 2.0.32
> > > GD::Graph 1.53
> > > GD::Text 1.37
> > >
> > > GD was loaded from an RPM.  Graph and Text were loaded from cpan.
> > >
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Be sure to check out the RT wiki at http://wiki.bestpractical.com