[rt-users] Restarting RT

[Ruslan U. Zakirov]

Navin Halai wrote:
> Hello
> 
> I'm new to RT TrackIT, we've been using it at our site for a few 
> years now (great, simple easy to use program).  However the 
> administrator who set this up and maintained it left us, and now we 
> have a little problem whereby a ticket keeps reappearing every 15 
> mins or so, the message is as the original (same contect, date and 
> time stamp).  It appears RT is recreating the ticket as the mail is 
Sounds like mail loop, that is bad. May be is not RT problem, but 
problem of spam, RT AutoReply and some stupid mail service.

> on seen on our mail logs, is there a simple way to restart the RT 
> service on SUSE Linux withour restarting the server, we are using 
> V3.0.10.
You must restart server, exactly stop&start, not reload.

> 
> Thanks in advance for any help.
> 
> Navin Halai
> Royal Academy of Music
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