[rt-users] Restarting RT

Navin Halai n.halai at ram.ac.uk
Thu Jan 13 04:39:18 EST 2005


I'm new to RT TrackIT, we've been using it at our site for a few 
years now (great, simple easy to use program).  However the 
administrator who set this up and maintained it left us, and now we 
have a little problem whereby a ticket keeps reappearing every 15 
mins or so, the message is as the original (same contect, date and 
time stamp).  It appears RT is recreating the ticket as the mail is 
on seen on our mail logs, is there a simple way to restart the RT 
service on SUSE Linux withour restarting the server, we are using 

Thanks in advance for any help.

Navin Halai
Royal Academy of Music

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