[rt-users] about autocreated user

Sivan DERAY sivan.deray at net-aptitude.fr
Thu Jan 13 09:26:14 EST 2005

An auto created profil on rt could be assigned a password so to see only his ticket without assigning them rights.

I created a group which is composed of these two autocreated (Mr.A & Mr.B) persons and assigned this group rights.

my problem is that i'd like Mr.B to be able to see Mr.A's ticket.

rights seems not to work here

any idea ?

-----Message d'origine-----
De : Ruslan U. Zakirov [mailto:Ruslan.Zakirov at acronis.com] 
Envoyé : jeudi 13 janvier 2005 14:30
À : Sivan DERAY
Cc : rt-users at lists.bestpractical.com
Objet : Re: [rt-users] about autocreated user

Sivan DERAY wrote:
> Hi,
> I've got an autocreated user and i assigned him only the right to 
> access RT. When connected to RT this user can view his ticket, 
> assuming that these tickets are in the general queue.
> I created a queue "Client"
> my question is :
> How can i make this user see only his thicket in the queue Client and 
> not on the general queue anymore.

Grant ShowTicket to requestor role.
Read this for more info about roles and rights in RT http://wiki.bestpractical.com/?Rights

> thanks
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> Be sure to check out the RT wiki at http://wiki.bestpractical.com

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