[rt-users] trying to get Statistics running

[leon at iwa-solutions.com]

At 07:16 AM 1/13/05, Kelly F. Hickel wrote:
>Leon,
>         What happens when the page loads?  Do you get the rest of the
>page, but nothing for the graph? (or maybe it displays a red X?)

The page loads and I get a red X in place of the graph.

>  If so,
>try right clicking on the place where the graphic is supposed to be and
>saving it do disk.

There did not seem to be anything usable when I tried that 
yesterday.  Today when I try to select anything , within Statistics, beyond 
the first page RT locks up and I have to restart Apache to clear it.
The RT log is set to "debug" but still shows nothing related to the 
actiions.  The Apache access and request logs are shown below.

[root at server rt]# tail ssl_request_log
[13/Jan/2005:09:35:59 -0700] 192.168.0.x SSLv3 RC4-MD5 "POST / HTTP/1.1" 16034
[13/Jan/2005:09:35:59 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/NoAuth/webrt.css HTTP/1.1" 6932
[13/Jan/2005:09:36:03 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/Statistics/index.html HTTP/1.1" 6036
[13/Jan/2005:09:36:04 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/NoAuth/webrt.css HTTP/1.1" 6932
[13/Jan/2005:09:36:14 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/Statistics/TimeToResolve/index.html HTTP/1.1" 5821
[13/Jan/2005:09:36:14 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/NoAuth/webrt.css HTTP/1.1" 6932
[13/Jan/2005:09:36:31 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/NoAuth/webrt.css HTTP/1.1" 6932
[13/Jan/2005:09:36:29 -0700] 192.168.0.x SSLv3 RC4-MD5 "POST 
/Statistics/TimeToResolve/index.html HTTP/1.1" 6043
[13/Jan/2005:09:36:35 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/Statistics/CallsQueueDay/index.html HTTP/1.1" 8459
[13/Jan/2005:09:36:35 -0700] 192.168.0.x SSLv3 RC4-MD5 "GET 
/NoAuth/webrt.css HTTP/1.1" 6932
[root at server rt]# tail ssl_access_log
192.168.0.x - - [13/Jan/2005:09:35:59 -0700] "POST / HTTP/1.1" 200 16034
192.168.0.x - - [13/Jan/2005:09:35:59 -0700] "GET /NoAuth/webrt.css 
HTTP/1.1" 200 6932
192.168.0.x - - [13/Jan/2005:09:36:03 -0700] "GET /Statistics/index.html 
HTTP/1.1" 200 6036
192.168.0.x - - [13/Jan/2005:09:36:04 -0700] "GET /NoAuth/webrt.css 
HTTP/1.1" 200 6932
192.168.0.x - - [13/Jan/2005:09:36:14 -0700] "GET 
/Statistics/TimeToResolve/index.html HTTP/1.1" 200 5821
192.168.0.x - - [13/Jan/2005:09:36:14 -0700] "GET /NoAuth/webrt.css 
HTTP/1.1" 200 6932
192.168.0.x - - [13/Jan/2005:09:36:31 -0700] "GET /NoAuth/webrt.css 
HTTP/1.1" 200 6932
192.168.0.x - - [13/Jan/2005:09:36:29 -0700] "POST 
/Statistics/TimeToResolve/index.html HTTP/1.1" 200 6043
192.168.0.x - - [13/Jan/2005:09:36:35 -0700] "GET 
/Statistics/CallsQueueDay/index.html HTTP/1.1" 200 8459
192.168.0.x - - [13/Jan/2005:09:36:35 -0700] "GET /NoAuth/webrt.css 
HTTP/1.1" 200 6932


>  Then open it with and editor and see if it looks
>reasonable, maybe there's an extra line at the top of the file?  (That's
>especially likely if you have an old version of RTFM installed).  Also,
>what does the URL for the graphic itself look like, and what happens if
>you just paste that URL into a browser?
>
>--
>Kelly F. Hickel
>Senior Software Architect
>MQSoftware, Inc
>952.345.8677
>kfh at mqsoftware.com
>
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of leon at iwa-solutions.com
> > Sent: Wednesday, January 12, 2005 4:21 PM
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] trying to get Statistics running
> >
> > As I have several others go through, I am having difficulty getting
>the
> > graphics portion of the RT Statistics pkg to work.  I have RT setup to
>log
> > at the "debug" level but get no message when I try to access the
> > statistics
> > page.  The log is working because I see other entries.
> >
> > My setup is:
> > Fedora Core 2
> > RT 3.2.2
> > Mod_perl 1.99
> > GD 2.0.32
> > GD::Graph 1.53
> > GD::Text 1.37
> >
> > GD was loaded from an RPM.  Graph and Text were loaded from cpan.
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com