[rt-users] about autocreated user

[Ruslan U. Zakirov]

Sorry. I mean "grant" not "grand",
Ruslan U. Zakirov wrote:
> Sivan DERAY wrote:
> 
>> An auto created profil on rt could be assigned a password so to see 
>> only his ticket without assigning them rights.
>>
>> I created a group which is composed of these two autocreated (Mr.A & 
>> Mr.B) persons and assigned this group rights.
>>
>> my problem is that i'd like Mr.B to be able to see Mr.A's ticket.
>>
>> rights seems not to work here
>>
>> any idea ?
> 
> Only workarounds. you can't grand Right XXX on queue YYY to users that 
> are in the same group as ticket's requestor.
> 
> 1) use Cc watchers, grand right ShowTicket to Cc watcher role and allow 
> requestor to manage ticket's watchers. So Mr.A adds Mr.B as Cc watcher 
> for his tickets(this can be partly automated).
> 
> 2) or grand to group XXX right ShowTicket on queue Client. Then all 
> users in group XXX could see all tickets in queue Client.
> 
>>
>> -----Message d'origine-----
>> De : Ruslan U. Zakirov [mailto:Ruslan.Zakirov at acronis.com] Envoyé : 
>> jeudi 13 janvier 2005 14:30
>> À : Sivan DERAY
>> Cc : rt-users at lists.bestpractical.com
>> Objet : Re: [rt-users] about autocreated user
>>
>>
>> Sivan DERAY wrote:
>>
>>> Hi,
>>>
>>> I've got an autocreated user and i assigned him only the right to 
>>> access RT. When connected to RT this user can view his ticket, 
>>> assuming that these tickets are in the general queue.
>>>
>>> I created a queue "Client"
>>>
>>> my question is :
>>>
>>> How can i make this user see only his thicket in the queue Client and 
>>> not on the general queue anymore.
>>
>>
>>
>> Grant ShowTicket to requestor role.
>> Read this for more info about roles and rights in RT 
>> http://wiki.bestpractical.com/?Rights
>>
>>
>>> thanks
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>>
>>
>>
> 
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> Be sure to check out the RT wiki at http://wiki.bestpractical.com