[rt-users] Putting requestor's real name in the autoreply?

[Matt Hanley]

What object would I use to reference the requestor's full name in an
autoreply template?

If the requestor sends in an email, $Transaction->CreatorObj->RealName works
fine, but if I created a ticket
for the requestor via the web, this obviously won't work.  Thanks!

-matt


Matthew Hanley
mhanley at cxtec.com