[rt-users] Re: Global Templates

[Ruslan U. Zakirov]

RT doesn't send templates.
Template doesn't send itself.

RT runs scrips. And there is available scrip actions in RT that can send 
mails.

Please read http://wiki.bestpractical.com/?UserManual


Oluwatomisin Ilori wrote:
>     Hi,
> 
>     Please, I've asked this question earlier but didn't get a response.
>     I created a template for the autoreply but RT keeps sending the
>     default template in mails to user. How can I disable the global
>     template? Should I just rename the one I created to the default
>     template that came with RT. Thanks all...
> 
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